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RightstarTV
Приєднався 10 гру 2010
IT Service Management Solutions
BMC Helix ITSM Solution Overview
This comprehensive overview of the BMC Helix ITSM solution guides you through the key features of this robust software, including the self-service portal, digital workplace, service request management, and more.
🕒 Timestamps:
0:03 - Introduction to BMC Helix ITSM
0:50 - Overview of the self-service portal (digital workplace)
1:25 - Creating a service request
3:00 - Automation and third-party integration
4:49 - Back-end support analyst interface
6:00 - Major incident functionality
9:04 - Reporting and dashboards
Connect with Us:
Website: www.rightstar.com/
LinkedIn: www.linkedin.com/company/rightstar-systems
About RightStar:
RightStar Systems is a leading provider of IT service management solutions, offering a wide range of services and tools to help organizations optimize their IT operations and deliver exceptional service. With a focus on innovation and customer success, RightStar is committed to helping businesses achieve their IT goals and drive digital transformation.
🕒 Timestamps:
0:03 - Introduction to BMC Helix ITSM
0:50 - Overview of the self-service portal (digital workplace)
1:25 - Creating a service request
3:00 - Automation and third-party integration
4:49 - Back-end support analyst interface
6:00 - Major incident functionality
9:04 - Reporting and dashboards
Connect with Us:
Website: www.rightstar.com/
LinkedIn: www.linkedin.com/company/rightstar-systems
About RightStar:
RightStar Systems is a leading provider of IT service management solutions, offering a wide range of services and tools to help organizations optimize their IT operations and deliver exceptional service. With a focus on innovation and customer success, RightStar is committed to helping businesses achieve their IT goals and drive digital transformation.
Переглядів: 145
Відео
Helix ITSM Knowledge Management
Переглядів 245 місяців тому
In this informative tutorial, we dive into the process of creating articles within the Helix ITSM Knowledge Management system. Our expert guide will walk you through the step-by-step procedure, ensuring you have a clear understanding of how to utilize this powerful tool effectively. Whether you're a seasoned professional or new to Helix ITSM, this video is designed to enhance your knowledge man...
Helix ITSM Mobile Interface with PWA screens
Переглядів 248 місяців тому
Discover how Helix ITSM operates on mobile devices in this comprehensive demo. This video covers the end-user experience within the Digital Workplace, demonstrating the versatility and functionality of Helix ITM without the need for app installation, thanks to its Progressive Web App (PWA) technology that adjusts to fit any device screen. 🕒 Timestamps 0:01 - Introduction 0:08 - Overview of Heli...
ScanStar Asset Tracking | Insight | RightStar
Переглядів 7511 місяців тому
Explore the power of ScanStar, a purpose-built barcode scanning solution for ITSM products designed to streamline tracking fixed assets such as computers, furniture, and other resources within your organization. This video demonstrates how ScanStar eliminates the need for manual spreadsheets through efficient and error-free asset management, integrating seamlessly with nine different CMDB produ...
Helix ITSM Major Incident Management: Comprehensive Demo and Features Overview
Переглядів 128Рік тому
This video provides a comprehensive demo of Major Incident Management in Helix ITSM, available since version 21.3. The demonstration covers the process from identifying a major incident to resolving it, including the use of smart tools and team collaboration features. 🕒Timestamps: 0:00 - Introduction and Overview of Major Incident Management 0:19 - Starting in Smart ID and Smart Recorder 0:29 -...
Helix ITSM Live Agent: Real-Time Support and Features Overview
Переглядів 42Рік тому
This video provides a detailed demonstration of the Helix ITSM Live Agent (Chat) feature. It showcases how end users can chat with support agents for real-time assistance, the functionalities available to support agents, and how interactions can be managed and logged into the system. ⏰ Timestamps: 0:01 - Introduction to Helix ITSM Live Agent 0:18 - Overview of Live Agent Capabilities 0:51 - Log...
Service Request Management with JSM Cloud (Part 3): Agent Interface and Reporting Features
Переглядів 13Рік тому
Join us for the final part of this three-part Snacktime Snippet series, Service Request Management with JSM Cloud. We're joined by Atlassian Presales System Engineer Alan Reynolds to learn more. This video demonstrates the agent interface, approval process, issue progression, and reporting capabilities within the system, providing valuable insights into how JSM Cloud can streamline service mana...
Service Request Management with JSM Cloud (Part2): Exploring Service Desk Capabilities
Переглядів 22Рік тому
Join us for the second part of this three-part Snacktime Snippet series, Service Request Management with JSM Cloud. We're joined by Atlassian Presales System Engineer Alan Reynolds to learn more. this video delves into the capabilities of the service desk, demonstrating how users can submit requests, access knowledge-base articles, and manage their requests through the self-service portal. ⏰ Ti...
Service Request Management with JSM Cloud (Part 1): Introduction to Service Request Management
Переглядів 41Рік тому
Join us for the first part of this three-part Snacktime Snippet series, Service Request Management with JSM Cloud. We're joined by Atlassian Presales System Engineer Alan Reynolds to learn more. This video provides an introduction to Jira Service Management, highlighting the integrated solutions offered by Atlassian and focusing on the self-service portal, knowledge base access, and request sub...
Comprehensive Asset Management Demo with Remedy Force and ScanStar
Переглядів 71Рік тому
Join us for this demo to learn more about asset management with Remedyforce and ScanStar from Sales Consultant Anne Brock. She demonstrates the process of scanning and managing assets, including receiving new inventory, deploying assets, handling asset issues, and reclaiming assets when an employee leaves. The video also covers bulk inventory management and showcases various features of the Rem...
Power Your Transformation with RightStar
Переглядів 128Рік тому
Connect teams seamlessly and achieve company goals with Work Management, IT Service Management, Agile, & DevOps. With more than 30 years of business, we have experience with Enterprise, SMB, Start-Up, & Non-Profit, delivering for public & private sectors. Power your transformation with Jira Service Management, Cloud Migration, ScanStar, and more with RightStar.
Rightstar Snacktime Snippet #8 | Getting Product & IT Teams Under the Same Umbrella - Pt. 1
Переглядів 43Рік тому
Join us for the first part of this Snacktime Snippet series, Getting Product & IT Teams Under the Same Umbrella with Jira Service Management. We're joined by Atlassian Presales System Engineer, Alan Reynolds to learn more. Check out our Content Management Snacktime Snippets: ua-cam.com/play/PLPCpkXCQ2Z-NoV9iTsNOOO9LijkVS47_a.html Check out our Digital Transformation Snacktime Snippets: ua-cam.c...
BMC Helix Dashboards: Create Simple Report
Переглядів 2,7 тис.2 роки тому
BMC Helix Dashboards: Create Simple Report
Rightstar Snacktime Snippet #7 | A Cloud Migration Discussion - Pt. 3
Переглядів 582 роки тому
Join us for the third and final part of this Snacktime Snippet series where Atlassian Administrator, Kristin Lyons joins us to discuss cloud migration. Check out our On-Demand Webinar Library: www.xtivia.com/resources/webinars/ Check out our Database Snacktime Snippets: ua-cam.com/play/PLPCpkXCQ2Z-M2uIi1R3ftUjwcNyTI3S0x.html Check out our Digital Transformation Snacktime Snippets: ua-cam.com/pl...
Rightstar Snacktime Snippet #6 | A Cloud Migration Discussion - Pt. 2
Переглядів 552 роки тому
Join us for the second in this multi-part Snacktime Snippet series where Atlassian Administrator, Kristin Lyons joins us to discuss cloud migration. Check out our On-Demand Webinar Library: www.xtivia.com/resources/webinars/ Check out our Database Snacktime Snippets: ua-cam.com/play/PLPCpkXCQ2Z-M2uIi1R3ftUjwcNyTI3S0x.html Check out our Digital Transformation Snacktime Snippets: ua-cam.com/play/...
Rightstar Snacktime Snippet #5 | A Cloud Migration Discussion - Pt. 1
Переглядів 612 роки тому
Rightstar Snacktime Snippet #5 | A Cloud Migration Discussion - Pt. 1
Rightstar Snacktime Snippet #4 | A University Chatbot Story
Переглядів 512 роки тому
Rightstar Snacktime Snippet #4 | A University Chatbot Story
Rightstar Snacktime Snippet #3 | Capabilities of OpsGenie in Jira Service Management
Переглядів 642 роки тому
Rightstar Snacktime Snippet #3 | Capabilities of OpsGenie in Jira Service Management
Rightstar Snacktime Snippet #2 | Insight with Jira Service Management
Переглядів 702 роки тому
Rightstar Snacktime Snippet #2 | Insight with Jira Service Management
Rightstar Snacktime Snippet #1 | Setting up a Service Desk with Jira Service Management
Переглядів 822 роки тому
Rightstar Snacktime Snippet #1 | Setting up a Service Desk with Jira Service Management
Happy Holidays from RightStar powered by XTIVIA
Переглядів 272 роки тому
Happy Holidays from RightStar powered by XTIVIA
5 Signs its Time to Switch from ServiceNow to JSM Webinar
Переглядів 2022 роки тому
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Service Delivery When is the Right Time to Deploy Your AI
Переглядів 942 роки тому
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Helix ITSM (Remedy) MobileTicketManagement
Переглядів 503 роки тому
Helix ITSM (Remedy) MobileTicketManagement
Working with Experience and Remedyforce
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Working with Experience and Remedyforce
How Insight with Jira Service Management is so Effective
Переглядів 1,1 тис.3 роки тому
How Insight with Jira Service Management is so Effective
The Capabilities of OpsGenie In Jira Service Management
Переглядів 9593 роки тому
The Capabilities of OpsGenie In Jira Service Management
How to set up a service desk using Jira Service Management Part 1
Переглядів 22 тис.3 роки тому
How to set up a service desk using Jira Service Management Part 1