This comprehensive overview of the BMC Helix ITSM solution guides you through the key features of this robust software, including the self-service portal, digital workplace, service request management, and more.
🕒 Timestamps:
0:03 - Introduction to BMC Helix ITSM
0:50 - Overview of the self-service portal (digital workplace)
1:25 - Creating a service request
3:00 - Automation and third-party integration
4:49 - Back-end support analyst interface
6:00 - Major incident functionality
9:04 - Reporting and dashboards
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Website: www.rightstar.com/
LinkedIn: www.linkedin.com/company/rightstar-systems
About RightStar:
RightStar Systems is a leading provider of IT service management solutions, offering a wide range of services and tools to help organizations optimize their IT operations and deliver exceptional service. With a focus on innovation and customer success, RightStar is committed to helping businesses achieve their IT goals and drive digital transformation.